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SpeedNet Troubleshooting FAQs

If you’re having an Internet issue, turn off the power on the VisionNet modem by pressing the power button on the back.  Wait 20 seconds and turn it back on.  Wait for the lights to quit blinking.  After they become solid, you should be connected.

NOTE:  Please DO NOT press the reset button on your VisionNet modem unless instructed to by our support. 

My Sync, WAN, or DSL light keeps flashing. What should I do?

  1. Check the phone line on the back of the VisionNet modem. It should be plugged into the Line port.
  2. If using a surge protector, connect the phone line from the VisionNet modem to the phone jack.
  3. If that fails, call our Internet Technical Support at 270-542-7709 or 270-934-2202.

What is the password for my wireless router?

Your password is the MAC or LAN MAC number found on the bottom of your router.  (Ex. 001XXXXXXXX)  Do not type “MAC” or "LAN MAC", just the numbers/letters.  Please note that these are case-sensitive.

Can I get SpeedNet service if I don't have phone service with Logan Telephone?


Do I need to turn off my VisionNet modem every day?

No.  The modems are designed to be left on. It is important though to unplug the modem during an electrical storm.

Can I use my telephone while I am on the Internet using SpeedNet?


How much faster is SpeedNet than dial-up?

A typical dial-up connection connects between 24k and 48k.  SpeedNet Lite connects up to 1.5 Mb (*up to 57x faster),  SpeedNet connects up to 5 Mb (*up to 189x faster), and SpeedNet Extreme connects up to 10 Mb (*up to 379x faster).

*Maximum increase based on speed increase from a 26.4 Kilobits per second dial-up connection.  SpeedNet packages allow up to the listed downstream speeds.  Some speeds may only be available in certain areas.